Shipping & Returns


Handling and freight charges may apply. Order processing can take up to 7 days.


Claims for wrong or damaged goods must be reported to StarStarShop within 48 hours of receipt of goods.


We do not allow refunds, only store credit. You can exchange a product if you have size issues or select a different product from our store within the amount of your original purchase. 


You may return any unused item (in its original packaging) within 7 days of receipt. Our return procedure is as follows:

  • Contact StarStarShop.
  • Provide your invoice number and reason for return.
  • Goods must be in new condition, unused, undamaged, and in the original packaging with UPC code if applicable.
  • With prior authorization, goods will be accepted for return within 7 days of purchase, for an Exchange or Store Credit, no refunds.
  • Postage must be paid by the sender and will not be adjusted in-store credit by StarStarShop.

All returns should be sent via post to:

StarStarShop, 7683 15th Street,

Burnaby, British Columbia,

V3N 0G5, Canada.